On July 25th, 2022 we received several reports about a problem with Loxone Air, which causes Air actuators to stop responding. We analyzed the problem immediately and were able to find an error, which we will fix with today's software update 13.0.7.26.
Error image
The Air actuators no longer react to switching commands. The status of the Air actuators is not displayed correctly in the app and in the Loxone Config LiveView - for example, a light is displayed as 'on', but the switching command is not executed by the Air actuator.
Cause
This problem is triggered by a timer overflow of the Loxone Miniserver with the current software version and occurs 25 days after the Loxone Miniserver was last restarted.
Affected installations
All installations with a Loxone Miniserver on version 13.0.6.29, which use Air actuators (such as Nano IO Air, Smart Socket Air, Shading Actuator Air, Geider SolidLine Air, ...) are affected.
Solution
An update to software version 13.0.7.26 is required to permanently solve the problem. This update will be made available for download today and will be offered in the app to all customers with Miniservers on version 13.0.6.29. The update via app will be released tonight (July 26th, 2022).
Temporary immediate solution
A restart of the Loxone Miniserver, triggered for example by the Loxone App or by a power reset, restores the functionality of the Air actuators. However, this is not a permanent solution as the problem reappears after 25 days. The update to version 13.07.26 is therefore available for download as a solution.
Unfortunately, due to the unusual error pattern, which only occurs after 25 days, this error was not discovered during intensive testing of the release version. Our aim is to offer our customers and partners a system that is as maintenance-free as possible. We apologize to all partners and customers affected by the error for the inconvenience.
A quick fix for you is important to us, which is why we are providing this update less than 24 hours after the bug was first reported. We would like to thank all customers and partners for the trust they have placed in us.
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Eurostellar | Representative of Loxone in Vietnam
449/63 Truong Chinh Street, Tan Binh District, Ho Chi Minh City, Viet Nam
Hotline: +84 902 401 488
Email: info@eurostellar.com